Interfaces and functions
Return Merchandise Authorization (RMA)
To ease tracking and administration, an RMA (Return Merchandise Authorization) number is required for all goods returned to intec by customers (for repair or upgrading).
Important: Please write the complete RMA number on the outside of the packaged shipment. Any shipment arriving without a valid RMA number clearly visible on the packaging will not be accepted.
Notice for customers in non-EU countries: Please make sure that the customs papers for the shipment of items to be repaired or exchanged include a notice that the shipment does not represent an import or export of merchandise, but rather goods in transit. This notice is absolutely necessary to avoid import duties. We regret that any shipment which the sender has not declared properly will have to be returned unopened.